Member Relations Coordinator
Organization: Western Chester County Chamber of Commerce
Location: Coatesville, PA- serving the Western Chester County region.
Employment Type: [Part-Time, In-person]
Please submit your resume, cover letter and references to Rachel@westernchestercounty.com
Member Relations Coordinator | Position Summary
The Western Chester County Chamber of Commerce Member Relations Coordinator serves as the membership operational support for the organization. This position works in an administrative role on projects involving Chamber members, partners, and the public and plays a key position in ensuring smooth daily operations, member engagement, and professional representation of the Chamber. This position is a great opportunity for a people-oriented and proactive communicator that enjoys outreach to the community.
Essential Job Responsibilities
General Administrative and Office Operations
- Manage daily office operations; including phone calls, emails, and incoming and outgoing mail
- Maintain office supplies, equipment, and records
- Schedule meetings, prepare agendas, and take meeting minutes as needed
- Support the Executive Director and staff with administrative tasks and special projects
- Maintain accurate filing systems (digital and physical)
- Maintain the Chamber Database ensuring member information is up to date
- Maintain internal sub-lists of members, partners and stakeholders
Membership Retention and Growth
- Serve as a welcoming point of contact by managing call flow and communications to the appropriate channels
- Communicate Chamber benefits with existing members, new prospective businesses, and organizations to maintain and grow membership
- Educate members on their Chamber benefits, programs, and resources available to them through the Chamber
- Establish and execute on membership goals and growth strategies with Executive Director and the Membership Committee
- Manage prospective member lists and report on progress to the Executive team
- Manage recurring membership invoicing and collections
- Prepare financial reports for membership
- Create and maintain inventory of new member and prospective member packets and literature
- Communications
- Coordinate details with Members on their inclusion in Chamber print and digital publications
- Excellent interpersonal, verbal, and written communication skills
- Ability to work independently and prioritize work
- Ability to secure growth in membership
- Excellent organization skills including attention to detail, efficiency, and productivity
- Proficient use of Microsoft Office, Google, and Association Management Databases
- Ability to work flexible hours
- Associates degree or equivalent experience preferred
- 2+ years of administrative or office coordination experience
- Strong organizational and time-management skills
- Professional demeanor with strong customer service skills
- Ability to multi-task, work independently, and collaborate with a team
Preferred Skills
- Experience working with non-profit organizations, chambers of commerce, or membership-based organizations
- Office-based, in person, part time, 20 to 25 hours a week.
- Office hours are 9:00 a.m. to 4:30 p.m.
- Occasional evening or morning Chamber event attendance required
- Fast-paced, community-oriented work environment
- Competitive salary based on experience
- Benefits package includes paid time off, holidays, and professional development opportunities
Incorporated in 1916, Western Chester County Chamber of Commerce is a 501C3 Non-profit membership group made up of 400+ businesses, non-profits and community leaders across 24 municipalities in the western region of the County. The Chamber’s mission is to connect members to new ideas, resources and relationships to achieve their business goals. Our Chamber’s vision is for a thriving region that is well-connected, innovative and accessible for community and business growth. WCCCC is committed to being the leading resource for businesses and organizations, to build regional cooperation to strengthen business retention, growth and revitalization, and to enhance value for members by connecting them to relationships, programming, and resources.
